Your regulars didn't leave. They just went quiet.
Mikky spots the guests who are slipping away, drafts the message, and sends it on WhatsApp once you say yes.
Early access cohort opening for Mumbai, Bengaluru, and Delhi NCR.
Three steps, and you stay in charge of the last one.
Three straightforward steps from POS data to verified guest engagement.
It watches the gaps
Mikky reads your orders and learns how often each guest normally comes in. A regular who is a few days late gets flagged before they are gone.
Connect your order data. Sync billing records from your POS. We extract visit timestamps, bill values, and guest phone numbers with zero manual spreadsheets.
It suggests who to message
You get one clear suggestion with the guests, the reason and a drafted message. It only recommends a discount when a discount is needed.
Mikky builds a profile for every guest. Our model maps individual visit cadences, calculating exact typical order gaps, lifetime spend, and true churn probability.
You approve, it sends
Nothing goes out until you say so. Approved messages leave on WhatsApp, and you see who came back.
AI suggests who to message and sends on WhatsApp. The system groups slipping guests, drafts tailored outreach copy, and pauses. Nothing dispatches until your manager clicks approve.
Restaurants lose repeat guests silently.
60% of diners never return after their second visit. Most owners never notice until regular tables stop booking.
Aggregators own the guest.
Third-party delivery apps withhold direct phone numbers and charge heavy commissions to reach guests who already know your food.
Campaigns are guesswork.
Batch SMS blasts to thousands of dormant numbers waste marketing budget and train your best regulars to tune out generic discounts.
Built specifically for restaurant marketing teams
Dense, purpose-built tools that replace messy spreadsheets with calm automation.
Guest 360 profile
Unified view of order history, typical party size, preferred visiting days, and net lifetime spend across every outlet.
Data refreshed with every closed POS bill.
Automated behavioral tags
Continuous classification into Lifetime value, Churn risk, and Next order window. Identify when a regular guest falls 14 days overdue.
Meaning conveyed by plain labels and status indicators.
WhatsApp campaigns
Select target segments, draft pre-approved WhatsApp templates in English or Hindi, review the batch summary, and approve with one tap.
Direct integration with WhatsApp Business API.
Guardrails and auto-approval
Lock discount maximums and monthly message quotas. When a campaign exceeds policy thresholds, an alert routes to the owner on WhatsApp.
Prevents accidental over-discounting.
Incremental revenue reporting
Match returned guests back to their POS bills. Report actual recovered rupee revenue and return rates without vanity engagement metrics.
Strict attribution window based on real dining bills.
Loyalty programme
Frictionless WhatsApp-based loyalty points and digital visit stamps without requiring guests to download third-party applications.
Scheduled for Q1 release. Early access partners get initial preview.
Vikram Malhotra
Guest since 14 Oct 2024
+91 98201 44812
- Total visits
- 14
- Lifetime value
- ₹48,200
- Average order
- ₹3,443
- Usual gap
- 12 days
Vikram usually visits every other Friday evening. He has missed his last two regular cycles (38 days inactive). Draft an invite for this Friday dinner with his preferred corner table.
- 28 Aug 2026 · Table 14 (3 guests)₹3,850
- 15 Aug 2026 · Table 8 (2 guests)₹3,200
- 02 Aug 2026 · Table 14 (4 guests)₹4,100
Ready-made ways to fill your tables.
Win back the quiet ones
Regulars who are a few visits overdue get a friendly nudge at the right time.
See the playbookBirthdays that bring a table
A birthday message goes out by itself every week. Set it once and forget it.
See the playbookAnswer bad reviews fast
Low ratings land in one queue with a drafted reply, so nothing sits for a week.
See the playbookFill the slow weekday lunch
Find guests who usually come on that day and invite only them.
See the playbookEvery message waits for your yes.
Mikky shows you who it picked and why, then writes the message in plain language. You read it, change a word if you like, and press send.
AI that identifies who is slipping away
Instead of staring at thousands of billing records, Mikky's AI reads guest visit patterns every morning. It calculates when a regular has deviated from their natural dining cycle, drafts relevant campaign copy in English or Hindi, and waits for your confirmation.
Questions managers ask daily
- “Who should I message today?”
- “Which high-value tables haven't booked in the last 30 days?”
- “Draft a Friday dinner reconnect message for our top 20% regulars.”
Human-in-the-loop guarantee
No AI action sends a message autonomously. Your restaurant managers review and approve every draft, audience filter, and discount before dispatch.
Hello Vikram, it has been over a month since your last dinner at The Bombay Canteen. We have reserved your preferred table this Friday evening. Reply 1 to confirm.
Why WhatsApp-first for Indian dining
SMS open rates in India have cratered under spam. Email is rarely checked for dinner plans. WhatsApp reaches guests where they already chat with family and friends, with verified business profiles that build credibility.
Direct 2-way table reservations
Guests can reply directly to campaign invites with a number or quick tap. Confirmations route straight to your front-of-house host team.
Official WhatsApp Business API integration
All outbound marketing uses pre-approved Meta templates and respects strict opt-in compliance to safeguard your phone number rating.
Manager approvals over WhatsApp
When marketing drafts exceed discount or spend caps, the owner receives a quick WhatsApp alert to approve or decline on their own phone.
Discount limit exceeded
Campaign “Friday Reconnect” requests a 20% discount for 142 at-risk guests. Standard policy ceiling is 15%.
- Requested by:
- Floor Manager (Vikash P.)
- Estimated discount impact:
- ₹9,800 max
- Expected recovered revenue:
- ₹68,000
Chef has introduced our autumn lunch menu this week. If you plan to join us this Saturday or Sunday, reply 1 and our host team will reserve your table.
Example data · WhatsApp Business Platform
Frequently asked questions
Plain answers about data ownership, POS setup, and operations.
What data do you need from our restaurant?
We only ingest order timestamps, itemized totals, table dwell times, and the guest's phone number. We do not touch payment gateway details, credit card numbers, or sensitive personal financial information.
Does it work with my current POS system?
We are currently building integrations for major Indian restaurant POS platforms, including Petpooja, Posist / Restroworks, and UrbanPiper. During this early access phase, we review your billing architecture to ensure direct compatibility.
Is guest data safe and compliant with Indian law?
Yes. Under the Digital Personal Data Protection Act, 2023, your restaurant remains the data fiduciary and we operate strictly as a data processor. We never pool, sell, or cross-market your diner data to competing establishments.
How does WhatsApp campaign approval work?
The platform never sends unverified automated messages. Once candidate segments and draft copy are generated by the model, your marketing manager or general manager must explicitly approve the dispatch.
Running a restaurant or cafe in India? Be one of the first.
We are onboarding a limited cohort of restaurant and cafe operators in India. We are letting in a few places at a time. Leave your details and we will write to you.
Talk to the Mikky team
Questions about onboarding, POS compatibility, billing or data protection. We reply by email.
support@mikky.inCompany details and Grievance Officer